Shipping policy

Shipping Policy

Last updated: July 2, 2026

Thank you for shopping at LIZRHA (lizrha.com). We are committed to delivering your premium youth athletic footwear, professional soccer cleats, and high-performance outdoor amphibious aqua water shoes in a safe, secure, and timely manner. Below you will find the comprehensive details of our shipping and delivery practices, carefully structured to ensure absolute transparency.

1. Order Processing Time (Handling Time)

All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding weekends and official holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has officially shipped.

2. Shipping Methods, Carriers, and Transit Times

We partner with major international and domestic shipping couriers, including USPS, UPS, and DHL, to ensure dependable and fully traceable delivery. We offer two distinct shipping tiers to meet your needs:

Shipping Method Estimated Transit Time Trusted Logistics Partners
Standard Shipping 7 - 15 Business Days USPS / DHL / Local Post
Expedited Shipping 5 - 10 Business Days UPS / DHL Express

*Please Note: Total Delivery Time = Handling Time (1-3 business days) + Transit Time (based on your selected shipping method).

3. Shipping Costs & Rates

Shipping fees are calculated dynamically and displayed clearly at checkout before you complete your purchase. There are no hidden fees or unexpected surcharges. Please review your total shipping cost in your shopping cart prior to payment confirmation.

4. Order Tracking

Once your order leaves our facility, we will immediately send you a shipping confirmation email containing a unique tracking link. You can use this tracking number on our website or directly via the carrier's official website (USPS, UPS, or DHL) to monitor the real-time status of your package.

5. Address Amendments & Cancellations

It is the customer's responsibility to provide an accurate and complete shipping address. If you notice an error in your shipping details, please contact us immediately at support@lizrha.com. We can adjust or correct the destination address as long as the item has not left our warehouse. Once an order is handed over to the courier, the address cannot be changed.

6. Damaged, Lost, or Missing Packages

If your package arrives damaged, or if tracking indicates that the package has been delivered but you have not received it, please contact our dedicated customer support within 7 days of the scheduled delivery date. We will open an investigation with the shipping carrier (USPS/UPS/DHL) to resolve the matter promptly.

7. Contact Information & Company Identity

For any questions regarding shipping fees, custom tracking inquiries, or delivery updates, please connect with the LIZRHA support team through our official channels: